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KOSURAN — Terms of Service

Effective: 21 July 2026

Plain-language summary (not a substitute for the Terms below). KOSURAN is not a store, and we do not sell you goods. We are your buying agent: you tell us which Korean products you want, we buy them for you and in your name, receive them at our partner warehouse in Korea, consolidate them, and ship them to you. You own each item from the moment it is bought for you; we never take title to it. You pay us a Service Fee for that service, and you pay through us the amounts we advance on your behalf — the seller's price, domestic shipping in Korea, international shipping, and your country's import duties and taxes, which we calculate, pay, and clear customs for on your behalf. Because we buy to your order and cross-border shipping cannot be undone, we don't offer change-of-mind refunds once we've started buying an item — though you can cancel for a full refund before then. If an item is out of stock we refund it; if an item arrives defective, wrong, or damaged, you get a full refund as store credit (instant) or to your card (after you return it). Please read the full Terms — the sections on our role (§3), payment and taxes (§7), shipping and customs (§8), refunds (§10), and dispute resolution (§23) matter most.

⚠️ IMPORTANT — PLEASE READ SECTION 23. SECTION 23 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT, TO HAVE A JURY TRIAL, AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS BY FOLLOWING THE PROCEDURE IN §23.7. OPTING OUT WILL NOT AFFECT ANY OTHER PART OF YOUR RELATIONSHIP WITH US.

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and KOSURAN Inc., a United States corporation based in Los Angeles, California ("KOSURAN," "we," "us," or "our"), governing your access to and use of the KOSURAN website, mobile or web applications, and related services (together, the "Service"), available at kosuran.com.

By creating an account, placing an order, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. About KOSURAN and the nature of the Service

1.1 What we do. KOSURAN operates a cross-border buying-agent (proxy-purchase) and package-consolidation service that helps customers obtain Korean products that are otherwise difficult to buy from abroad — for example because a Korean seller does not accept foreign payment cards, requires Korean identity verification, ships only within Korea, or charges shipping that is uneconomical for small parcels.

We curate a catalog of products offered by third-party Korean sellers and also accept requests to purchase eligible products by URL. When you place an Order, we purchase the products from the relevant Korean seller(s) for your account, receive them at our partner warehouse in Korea, consolidate them, and arrange international shipment to you. We are not the seller, manufacturer, retailer, or importer of the products. See §3.

1.2 How we perform the Service. KOSURAN Inc. is the party that contracts with you. We perform parts of the Service — sourcing, purchasing from Sellers, receipt and consolidation at the warehouse, export handling, and packing — through our affiliates, sub-agents, and service providers located in the Republic of Korea. Engaging them does not change your relationship with us: we remain responsible to you for the performance of the Service under these Terms.

1.3 Where the goods are, and where they are not. The Products are purchased in Korea and shipped from Korea directly to the address you provide. We do not stock, warehouse, offer for sale, or hold Products in the United States, and we do not maintain a United States returns address. Any return under §10 is made to the warehouse in Korea.

2. Definitions

  • "Product" — an item offered in our catalog or requested by you that we purchase for you.
  • "Seller" — a third-party merchant in Korea from whom we purchase a Product for your account.
  • "Order" — your instruction and authorization to us, placed through the Service, to purchase one or more Products for your account and arrange their consolidation and international shipment.
  • "Service Fee" — the fee you pay us for the agency services described in these Terms, as described in §7 and shown at checkout. The Service Fee is our sole consideration under these Terms.
  • "Disbursements" — amounts that are not the Service Fee and that you fund through us so that we can pay them to third parties for your account: the Seller's Product price, domestic shipping within Korea, international shipping, and Import Charges. See §7.2.
  • "Store Credit" — a USD balance issued to your account, as described in §11.
  • "Import Charges" — customs duties, import taxes (including VAT/GST/consumption taxes where applicable), and any brokerage, handling, or clearance fees assessed on importation by the destination country or its carriers.

3. Our role — the buying-agent model (please read)

You are the buyer. We are your agent. We do not sell you goods. By placing an Order, you appoint and authorize KOSURAN to act as your agent to purchase the specified Products from the relevant Seller(s) for your account and in your interest, using funds you have provided to us for that purpose, and to arrange their consolidation and international carriage to you.

3.1 Title never passes to us. Title to, and ownership of, a Product passes directly from the Seller to you at the moment the Product is purchased for you. KOSURAN never acquires title to, never owns, and never resells any Product. From receipt at the warehouse until the Product is handed to the international carrier, we hold it as your agent and custodian, for the sole purpose of inspecting the exterior, consolidating, and dispatching it to you.

3.2 We hold no inventory for sale. We do not buy Products in advance, do not maintain stock, and do not offer Products for sale on our own account. Every purchase is made only after, and only because of, your Order and your instruction.

3.3 Your funds and our compensation. Amounts you pay us other than the Service Fee are Disbursements collected as your agent and paid out for your account to Sellers, carriers, customs authorities, and other third parties. They are not consideration for any sale of goods by us and are not our revenue. We are compensated solely by the Service Fee, which is consideration for services. See §7.2.

3.4 You are the purchaser and the importer. Because the Products are purchased for you and imported to you for your own personal use, you are the owner, the purchaser, and the importer of the Products, and you are responsible for compliance with the import laws of your country. As part of the Service, we calculate, collect, and pay the applicable import duties and taxes on your behalf and handle customs clearance for you (§7.2(e), §8.4).

3.5 What we are not. We are not a retailer, a marketplace, a marketplace facilitator, a reseller, a distributor, or an importer of the Products. We do not warrant, manufacture, or stand behind the Products as a seller would. Any warranty, guarantee, or product-liability obligation attaching to a Product is that of the Seller or manufacturer, except for the sourcing commitment and the remedies we expressly provide in these Terms (see §9, §10, §12.1).

3.6 Our obligation. Our obligation is to perform the agency service with reasonable care and skill — to purchase the Products you ordered from a reputable source, to consolidate and dispatch them, to handle export and destination customs formalities for you, and to provide the customer service and remedies described in these Terms.

Our characterization as a buying agent is fundamental to these Terms and is the basis for the pricing and tax (§7), customs (§8), inspection (§9), refund (§10), and warranty (§18) provisions. Nothing in this section limits any right you have that cannot be waived under mandatory law applicable to you.

4. Eligibility

You must be at least 18 years old, or the age of majority where you live (whichever is greater), and able to form a binding contract, to use the Service or place an Order. The Service is not directed to children under 13, and we do not knowingly collect their personal information (see Privacy Policy).

The Service is intended for personal, non-commercial use — that is, for Products you acquire for your own use and not for resale or distribution. You may not use the Service for resale or in commercial quantities without our prior written agreement, and we may cancel Orders that appear intended for resale.

5. Accounts and electronic communications

5.1 Accounts. To use most features you must create an account. You agree to provide accurate information, to keep your credentials confidential, and to be responsible for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or close accounts that violate these Terms or that we reasonably believe are used for fraud or abuse.

5.2 Consent to electronic communications. You consent to receive from us electronically — by email, by messages in your account, or by posting on the Service — all notices, disclosures, agreements, and other communications that we are required to provide to you in writing, and you agree that such electronic delivery satisfies any legal requirement that a communication be in writing. You may withdraw this consent by contacting support@kosuran.com, in which case we may be unable to continue providing the Service to you. You are responsible for keeping a valid email address on file.

5.3 Marketing messages. We send transactional messages about your Orders. Marketing email is sent only with your consent and you may unsubscribe at any time. If you provide a mobile number and opt in to text messages, you consent to receive them at that number (message and data rates may apply); you may opt out by replying STOP.

6. How Orders work

6.1 Catalog and product information. Product listings, images, descriptions, and prices are curated from third-party Sellers and may be incomplete, translated by automated means, or out of date. We do not guarantee that any listing is error-free or that a Product will be available. Where a listing links out to a Seller's site, that site is not under our control (see §17).

6.2 Placing an Order is an instruction to purchase. When you submit and pay for an Order, you authorize us to purchase the listed Products for your account. An Order does not form a binding engagement until we accept it; we may decline or cancel an Order (in whole or part) — for example if a Product is unavailable, mispriced, restricted (§12), or if we suspect fraud or resale — and we will refund any amount paid for a declined or cancelled item in accordance with §10.

6.3 Availability and substitution. Products are purchased on demand and are subject to Seller availability. We do not substitute a different Product without your instruction. If a Product becomes unavailable after you order, §10.2 applies.

6.4 No opening of sealed items. We inspect only the exterior of packaging (see §9). We do not open, unseal, or test Products, because for collectible items an unopened, sealed condition is part of the item's value.

7. Pricing, fees, payment, and taxes

7.1 Currency. All prices, fees, and charges are quoted and billed in U.S. Dollars (USD), for all customers regardless of location. Where a Product's local price in Korean Won (KRW) is shown, it is displayed for reference only on the product detail page.

7.2 What you pay. The total shown at checkout — which you should review before paying — consists of our Service Fee and Disbursements we make for your account, presented separately and transparently:

  • (a) Product price — Disbursement. The Seller's price, passed through to you at cost (converted from KRW to USD). We do not add any margin to the Product price.
  • (b) Service Fee — our compensation. Our fee for the agency services under these Terms, charged on a per-Seller basis for each Seller/store included in your Order. The current amount is shown at checkout.
  • (c) Domestic shipping — Disbursement. The Seller's actual charge to ship the Product to the warehouse in Korea, passed through at cost.
  • (d) International shipping — Disbursement. The cost to ship your consolidated parcel from Korea to your destination, based on the carrier's rates for the weight, dimensions, and destination of your parcel.
  • (e) Import duties and taxes — Disbursement. The customs duties and import taxes assessed on importation into your destination country. We calculate these according to your destination country's customs rules and rates, collect them at checkout, and — as part of the Service — clear customs and pay these amounts to the relevant authorities or carriers on your behalf, as importer (§3.4).

The exact amount of each component is calculated and displayed at checkout before you pay. By paying, you agree to the total shown and you authorize us to apply the Disbursements for your account as described above.

7.3 Payment processing. Payments are processed by our third-party payment provider (currently Stripe; we may add or change providers). We do not store your full card number. Your use of the payment provider may be subject to its own terms. You represent that you are authorized to use the payment method you provide. Initiating a chargeback for an Order that we have performed in accordance with these Terms is a breach of these Terms; please contact us first (§23.1).

7.4 Estimates and adjustments. Amounts for international shipping and Import Charges may be estimated at checkout because final weight, dimensions, carrier rates, or customs assessments are determined later. Where the final amount differs materially, we may (i) charge or refund the difference, or (ii) contact you before dispatch. You remain responsible for any additional Import Charges assessed at the border (see §8.4).

7.5 Pricing errors. If a Product or fee is listed at an incorrect price due to an error, we may cancel the affected Order or item and refund you, even after an Order is placed.

7.6 Currency and bank charges. Your card issuer or bank may apply its own foreign-transaction or conversion fees, which are outside our control.

7.7 Sales and use tax. We do not sell you tangible goods (§3): you purchase the Products from the Seller, and our Service Fee is consideration for services. Accordingly, we do not collect United States state or local sales tax on your Order. Depending on where you live, your state or locality may impose a use tax on goods you acquire from outside the state for your own use; as the purchaser and importer of the Products (§3.4), you are responsible for determining and paying any such tax, and for any other tax arising from your acquisition or importation of the Products. The Import Charges we collect under §7.2(e) cover federal customs duties and import taxes only and do not include any state or local tax. Nothing in these Terms is tax advice.

8. Shipping, delivery, and customs

8.1 Consolidation and dispatch. Products are received at the warehouse in Korea, consolidated, and shipped together to reduce cost. Consolidated shipping is provided as a standard feature of the Service.

8.2 Delivery estimates. Any delivery time shown is an estimate, not a guarantee. Purchasing lead times (from the Seller), consolidation, carrier transit, and customs clearance all affect timing and are partly outside our control.

8.3 Delay and your right to cancel. We aim to dispatch your Order within the time indicated at checkout or, where no time is indicated, within 30 days of your Order. If we are unable to do so, we will notify you of a revised expected dispatch date and offer you the choice, at no cost to you, to agree to the delay or to cancel the affected items for a prompt and full refund of everything you paid for them. If we cannot provide a revised date, or if you do not respond to a further requested delay, we will cancel the affected items and refund you. This right does not apply to items already purchased for you where the delay is caused by carrier or customs handling after dispatch.

8.4 Import duties and taxes — calculated, collected, and paid on your behalf. Import duties and taxes for your destination are collected from you as a line item at checkout (§7.2(e)). We calculate them according to your destination country's customs rules and rates, and, as part of the Service, we clear customs and pay these amounts to the relevant authorities or carriers on your behalf. Because the final amount depends on the destination's customs assessment, our charge is an estimate: if the amount actually assessed is lower, we return the difference (as Store Credit or to your payment method); if it is higher, we may bill the difference or absorb it at our discretion. You remain responsible for ensuring that the Products you order may lawfully be imported into your country.

8.5 Customs delays, inspection, seizure, and refused delivery. Customs authorities may inspect, delay, hold, tax, or seize shipments. Delay, damage, additional charges, or loss caused by customs action, by an incorrect or incomplete address you provided, or by your refusal to accept delivery, are not the responsibility of KOSURAN and are not covered by §10.

8.6 Risk and title. Title to a Product passes to you upon its purchase for your account (§3.1). We arrange international carriage as your agent. If a shipment is lost or damaged in transit, §10.3–§10.4 and our assistance with carrier claims apply.

8.7 Addresses. You are responsible for providing a complete and accurate delivery address. We are not responsible for delivery to an incorrect address you provided, and re-shipping or re-processing may incur additional charges.

9. Inspection policy

We inspect the exterior of packaging only — to check for the wrong item having been sent and for visible packaging damage. We do not open, unseal, or inspect the contents of Products. For many collectible items an unopened, sealed condition is essential to their value, and opening them would diminish that value.

The authenticity and quality of Products are assured by our sourcing — we purchase only from official or otherwise reputable, verified Sellers — and not by opening or testing items. Issues that could only be discovered by opening a sealed item are not attributable to KOSURAN and are subject to the Seller's or manufacturer's warranty, if any.

10. Cancellations, returns, and refunds

Please read carefully. You agree to this refund policy at checkout.

This section is also published as a standalone Refund & Cancellation Policy, which is presented to you at checkout. Both are part of these Terms and are intended to be read consistently; in the event of any conflict, these Terms prevail.

10.1 Change of mind — cancellation before we buy. Because we purchase Products to your Order as your agent, our treatment of a change of mind depends on whether we have begun buying the item. Before we begin purchasing an item, you may cancel it for a full refund — nothing has been bought yet. You can tell whether an item is still cancellable from its status in your order details; once we start buying it, the status moves on and it can no longer be cancelled. Once we have begun purchasing, a change of mind is no longer refundable: the item is bought for you, the purchase is final with the Seller, and cross-border shipping cannot be economically reversed, so we do not accept cancellations, returns, exchanges, or refunds because you changed your mind, no longer want the item, chose the wrong option or quantity, or found it cheaper elsewhere. All sales are otherwise final except as expressly set out below. This policy is disclosed to you before you pay and again at checkout. Nothing in this section limits any statutory right you may have that cannot be waived under law applicable to you, or your rights under §8.3.

10.2 Item unavailable / out of stock. If a Product becomes unavailable after you order, we will cancel that item and notify you. So that you have the opportunity to substitute or add a replacement item, the refund for a cancelled item is processed together upon final dispatch of your Order (or sooner if the entire Order is cancelled, or at our discretion). Unavailable items are refunded in full, including the Product price and any charges attributable solely to that item.

10.3 Problem with your item (defective, wrong item, or damaged). If a Product arrives defective, is the wrong item, or is damaged, report it to us within 7 days of delivery with photographs. For cases we verify, we offer, at your choice:

  • (a) Store Credit — immediate 100% refund of the item's value to your KOSURAN Store Credit (see §11); or
  • (b) Original payment method — 100% refund, issued after you return the item to our warehouse in Korea (we have no United States returns address — see §1.3) and we confirm the issue. Return shipping is at your own cost, unless the error was ours (for example, the wrong item was sent), in which case we cover it.

Because return shipping and time favor option (a), most customers choose Store Credit.

10.4 Lost in transit. If a shipment does not arrive within 30 days of the carrier's expected delivery or last tracking update, contact us. We will investigate with the carrier and, for verified non-delivery not caused by you (e.g., an incorrect address you provided or refused delivery), we will re-ship the affected items or refund you.

10.5 What is not covered. Not covered by §10.3–§10.4: issues discoverable only by opening a sealed item (§9); minor variations such as color rendering or manufacturer packaging revisions, which are not defects; and damage, delay, additional charges, or loss caused by customs action, your incorrect address, or refused delivery (§8.5).

10.6 How refunds are issued. Store Credit is issued promptly upon verification. Refunds to the original payment method are issued after we receive and verify the returned item and may take 5–10 business days to appear, depending on your payment provider. Where we fail to procure an item you paid for, the refund is always made to your original payment method (we do not substitute Store Credit for it). The Service Fee for a successfully completed purchase is non-refundable except where the item itself is refunded under §10.2–§10.4.

11. Store Credit

Store Credit is a balance, denominated in USD, that we may issue to your account — for example as a refund, a promotional or event credit, a referral or other reward, or a goodwill gesture — and that you can apply toward future Orders. Store Credit:

  • is issued at our discretion, and the ways it can be earned and used may change over time and will be described at the relevant time;
  • is not sold; you never pay us money to obtain Store Credit;
  • does not expire where it was issued as a refund or as compensation. Store Credit issued under a promotional, loyalty, or awards program may carry an expiration date, which will be disclosed conspicuously when it is issued, subject to applicable state law;
  • is non-transferable and is not redeemable for cash, except that where applicable state law requires it — including for California residents, whose remaining balance may be redeemed for cash when it falls below the threshold set by California law — we will honor that right on request to support@kosuran.com;
  • may be adjusted, withheld, or revoked where obtained through error, fraud, or abuse, or where an underlying Order is reversed or charged back; and
  • is subject to applicable unclaimed-property (escheat) law.

12. Authenticity, and prohibited or restricted items

12.1 Authentic, official products only. We source only authentic, official products. We do not handle counterfeit goods, bootlegs, unauthorized fan-made or secondary-creation goods, or scanned or pirated media. We position the Service as an authorized-goods buying agent and do not claim to be an official store of, or to be endorsed by, any brand, artist, or rights holder.

12.2 Items we cannot purchase or ship. Certain items cannot be purchased or shipped due to carrier rules, customs restrictions, or safety — including, without limitation: perishable, chilled, or frozen foods; meat-based products; alcohol and tobacco; certain cosmetics, over-the-counter drugs, and health products; hazardous materials, batteries, and aerosols beyond carrier limits; fragile liquids in glass; and any item restricted or prohibited by the destination country. We may decline or cancel such items and will refund them under §10.

12.3 Our discretion. We may refuse or cancel any Order or item at our discretion, including where we receive a valid rights-holder request (§15), where import appears unlawful, or where fraud, resale, or other risk is suspected.

13. Product safety, labeling, and state warnings

13.1 Products made for the Korean market. The Products are manufactured, labeled, and packaged for sale in Korea. They may carry Korean-language labeling and may not carry the labels, warnings, certifications, or instructions that a comparable product offered for sale in the United States would carry. You acquire the Products on that basis, and you are responsible for satisfying yourself that a Product is suitable and lawful for your intended use. Products should be treated as intended for adult use unless the manufacturer states otherwise; children's products in particular may not meet United States children's-product requirements.

13.2 California Proposition 65 notice. WARNING: Products purchased through the Service may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Where a Seller or manufacturer provides a specific warning, we will pass it on to you. For more information go to www.P65Warnings.ca.gov.

13.3 Recalls. If we become aware that a Product purchased for you has been recalled, we will make reasonable efforts to notify you at the email address on your account.

14. Group Orders

The Service may support group orders organized by third-party organizers ("Organizers"). When you participate in a group order, KOSURAN acts as the purchasing, consolidation, international-shipping, and settlement party under these Terms; the Organizer is responsible only for promotion, participant coordination, and — where consolidated delivery is used — final local redistribution. The Organizer is not our agent, employee, or partner, and we are not responsible for the Organizer's statements, conduct, fees, or local redistribution. Additional group-order terms presented to you at the time of participation apply. Where a delivery-guarantee or escrow feature is offered, its specific terms will be presented at that time and form part of your agreement for that group order.

15. Intellectual property

15.1 Product images and third-party rights. Product images are simple product photographs sourced from Sellers or captured by us to identify genuine Products; where applicable, character and celebrity likenesses are excluded. Third-party names, logos, and trademarks belong to their owners; our use identifies genuine Products and does not imply endorsement or official affiliation. We respect rights holders and will promptly remove content upon a valid request sent to support@kosuran.com.

15.2 DMCA notice and takedown. We comply with the Digital Millennium Copyright Act (17 U.S.C. §512). If you believe content on the Service infringes your copyright, send a written notice containing the elements required by §512(c)(3) — your signature, identification of the work, identification of the material and its location, your contact information, a good-faith-belief statement, and a statement under penalty of perjury that you are authorized to act — to support@kosuran.com with the subject line "DMCA Notice."

We will respond as required by law, and you may submit a counter-notice under §512(g). We terminate the accounts of repeat infringers in appropriate circumstances. Misrepresentations in a notice may expose you to liability under §512(f).

15.3 Our content. The Service — including its design, text, graphics, catalog compilation, and software — and the "KOSURAN" name and logos are owned by or licensed to us and are protected by law. We grant you a limited, personal, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, scrape, reproduce, or create derivative works from the Service except as permitted by law.

15.4 Your content. If you submit content (e.g., reviews, messages, photos for a claim), you grant us a non-exclusive, worldwide, royalty-free license to use it to operate and improve the Service, and you confirm you have the rights to do so.

16. Acceptable use and reviews

16.1 Acceptable use. You agree not to: use the Service unlawfully or for resale (without agreement); provide false information; infringe others' rights; upload malicious code; scrape, or access the Service by automated means beyond ordinary use; attempt to circumvent security; resell, or misrepresent, our Service; or use the Service to import prohibited items or evade Import Charges.

16.2 Reviews and testimonials. Reviews must reflect your genuine experience. We do not pay for, incentivize, or solicit false or misleading reviews, and we do not suppress reviews because they are negative. If we ever provide anything of value in connection with a review or a social post, that fact must be disclosed clearly. We may remove content that is unlawful, fraudulent, off-topic, or that violates these Terms.

17. Third-party sellers, sites, and services

The Service links to and interacts with third-party Sellers, sites, carriers, and payment providers. We do not control and are not responsible for third-party sites, their content, availability, terms, or practices. Your dealings with a third party are between you and that party, except to the extent we act as your buying agent as described in these Terms.

18. Disclaimers

18.1 The Service. Except as expressly stated in these Terms, the Service is provided "as is" and "as available," and we disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that catalog information is accurate, that Products will be available, that delivery times will be met, or that any item will be admitted through customs.

18.2 The Products. We do not sell the Products and we give no warranty in respect of them (§3). Any express or implied warranty in respect of a Product is that of its manufacturer or of the Seller from whom you purchased it, and we make no representation that a manufacturer will honor a warranty outside Korea. Our commitments in respect of Products are limited to our sourcing commitment (§12.1), our inspection undertaking (§9), and the remedies in §10.

18.3 State-law savings. Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of implied warranties. To the extent that a warranty is implied by law and cannot lawfully be excluded — including under the California Song-Beverly Consumer Warranty Act or the federal Magnuson-Moss Warranty Act — that warranty applies, but is limited in duration to the shortest period permitted by that law. You may have other rights that vary from state to state.

19. Limitation of liability

To the maximum extent permitted by law:

  • KOSURAN will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill; and
  • KOSURAN's total aggregate liability for any claim arising out of or relating to the Service or an Order will not exceed the greater of (i) the total amount you paid to KOSURAN for the Order giving rise to the claim, or (ii) US$100.

We are not liable for customs decisions, carrier acts or delays, Seller acts, or events beyond our reasonable control (§22).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including, under California Civil Code §1668, liability for fraud, willful injury, or violation of law, whether willful or negligent; and liability for death or personal injury caused by our negligence. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you in full.

20. Indemnification

You agree to indemnify, defend, and hold harmless KOSURAN and its officers, directors, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your violation of any law (including import, export, and sanctions laws), or your misuse of the Service. We may assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.

21. Suspension and termination

We may suspend or terminate your access to the Service, or cancel Orders, if you breach these Terms, if required by law, or to protect the Service or others. You may stop using the Service at any time. Provisions that by their nature should survive (including §3, §10, §11, §13, §15, §18–§20, §23, §24, and §28) survive termination.

22. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including customs actions, carrier disruptions, natural disasters, labor actions, war, epidemic, government action, changes in tariff or trade measures, or failures of third-party providers.

23. Dispute resolution — informal resolution, arbitration, and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES INSTEAD OF A COURT PROCEEDING OR A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU CAN OPT OUT — SEE §23.7.

23.1 Informal resolution first (required). Before starting an arbitration or a lawsuit, you agree to first contact us at support@kosuran.com with a written description of the dispute, the relief you seek, and your order number, and to give us 60 days to resolve it informally. We will do the same before bringing a claim against you. Either party may request a telephone or video conference in good faith during that period. This step is a condition precedent to filing, and the applicable limitation period is tolled while it runs.

23.2 Agreement to arbitrate. If we cannot resolve the dispute informally, you and KOSURAN agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or an Order — including its formation, interpretation, breach, or termination — will be resolved by binding individual arbitration, and not in court, except as provided in §23.3. The Federal Arbitration Act governs the interpretation and enforcement of this section.

23.3 Exceptions. Either party may (i) bring an individual claim in small claims court if it qualifies and remains there, and (ii) seek injunctive or equitable relief in court to protect intellectual property or to stop unauthorized access to the Service. Nothing in this section prevents you from reporting a matter to a government agency, or bars a public injunctive-relief claim to the extent such a claim cannot lawfully be required to be arbitrated.

23.4 Arbitration procedure. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single neutral arbitrator. Unless the parties agree otherwise, arbitration will take place in the county where you reside, or by telephone, video, or documents-only submission at your election. The arbitrator may award any relief a court could award on an individual basis, including statutory damages and attorneys' fees where available by law, and the arbitrator's decisions on the merits are subject to review only as provided by the FAA. The arbitrator, not a court, decides questions of arbitrability, except that a court decides whether §23.5 (class action waiver) is enforceable.

23.5 Class action waiver. You and KOSURAN agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, coordinated, consolidated, mass, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding without the parties' consent. If this §23.5 is found unenforceable as to a particular claim or request for relief, then that claim or request for relief — and only that one — will be severed from the arbitration and brought in court, with the remainder of the dispute proceeding in arbitration.

23.6 Costs. We will pay the arbitration filing, administration, and arbitrator fees that exceed what it would cost you to file the same claim in the courts referred to in §24, unless the arbitrator finds your claim frivolous. Each party otherwise bears its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.

23.7 Your right to opt out of arbitration. You may opt out of §23.2–§23.5 by sending written notice to support@kosuran.com with the subject line "Arbitration Opt-Out," stating your name, the email address on your account, and that you wish to opt out — within 30 days after you first accept these Terms. Opting out is free, has no effect on any other part of these Terms or on your use of the Service, and will not disadvantage you in any way. If you opt out, disputes are resolved in court under §24.

23.8 Changes and survival. If we materially change this §23, the change will not apply to a dispute of which we had written notice before the change, and you may reject the change by opting out under §23.7 within 30 days of notice. This section survives termination of these Terms.

24. Governing law, venue, and time to bring a claim

24.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods. This does not deprive a consumer of the protection of mandatory consumer-protection provisions of the law of the place where they reside that cannot be derogated from by agreement.

24.2 Venue. For any dispute not subject to arbitration (including where you opt out under §23.7), you and KOSURAN consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and each party waives any objection to venue or forum non conveniens there. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

24.3 Time to bring a claim. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arose, or it is permanently barred.

25. Notices to United States customers

25.1 California residents — Civil Code §1789.3. Under California Civil Code §1789.3, California users are entitled to the following notice: the provider of the Service is KOSURAN Inc., Los Angeles, California. The fees charged for use of the Service are described in §7 and shown at checkout. To resolve a complaint or receive further information, contact us at support@kosuran.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, telephone (800) 952-5210 or (916) 445-1254.

25.2 California residents — refund policy. Our cancellation and refund policy is set out in §10 and in the standalone Refund & Cancellation Policy, and is disclosed to you before you place your Order and again at checkout.

25.3 California residents — privacy. See our Privacy Policy for your CCPA/CPRA rights, including the right to opt out of "sharing" for cross-context behavioral advertising.

26. Export controls and sanctions

You may not use the Service in violation of United States export control, economic sanctions, or anti-boycott laws. You represent that you are not located in, ordinarily resident in, or a national of a country or region subject to comprehensive United States sanctions; that you are not on any United States government restricted-party list (including OFAC's SDN list); and that you will not cause any Product to be delivered to, or re-exported to, such a person, country, or region. We may decline or cancel any Order for these reasons and will refund it under §10.

27. Changes to these Terms and the Service

We may modify the Service or these Terms. If we make material changes to these Terms, we will give you advance notice — by email to the address on your account and by posting the updated Terms with a new effective date — at least 14 days before they take effect, except where a change must take effect sooner to comply with law. Changes are not retroactive: they do not apply to Orders already placed, or to a dispute of which we had written notice before the change. If you do not agree to a change, you may stop using the Service and close your account before it takes effect; continued use after the effective date constitutes acceptance.

28. Miscellaneous

  • Entire agreement. These Terms, the Refund & Cancellation Policy, and the Privacy Policy are the entire agreement between you and KOSURAN regarding the Service and supersede prior agreements on that subject.
  • Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect (subject to §23.5).
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • No agency (other than as stated). Except for our role as your buying agent as described in §3, nothing creates a partnership, joint venture, franchise, or employment relationship between us.
  • No third-party beneficiaries. Except as stated in §20 (indemnified parties), these Terms create no third-party beneficiary rights.
  • Force of headings. Headings are for convenience only and do not affect interpretation.
  • Language. These Terms are written in English, which is the authoritative and governing version. Any translation (including Japanese) is provided for convenience only; in the event of any conflict, the English version prevails.

29. Contact

KOSURAN Inc. — a United States corporation based in Los Angeles, California, operating the "KOSURAN" service.

  • Customer support: support@kosuran.com (we aim to respond within 1 business day)
  • Copyright / DMCA: support@kosuran.com, subject line "DMCA Notice"
  • Website: kosuran.com
  • Ships from: Seoul, Republic of Korea — we have no United States returns address; returns under §10 go to Korea.

These Terms are provided in good faith and reflect KOSURAN's operating policies. They are not legal advice. KOSURAN should have these Terms reviewed by qualified United States counsel (California consumer law, FTC advertising and order-fulfillment rules, arbitration drafting, and state and local tax characterization of the agency model) and, for the Korean-side operations, by Korean counsel, before they are published.