KOSURAN — Terms of Service

Effective: 1 July 2026

Plain-language summary (not a substitute for the Terms below). KOSURAN is not a store. We are your buying agent: you tell us what Korean products you want, we buy them on your behalf, consolidate them at our warehouse in Korea, and ship them to you internationally. Because we buy to your order and cross-border shipping cannot be undone, we don't offer change-of-mind refunds once we've started buying an item — though you can cancel for a full refund before then. If an item is out of stock we refund it; if an item arrives defective, wrong, or damaged, you get a full refund as store credit (instant) or to your card (after you return it). We calculate your destination country's import duties and taxes, charge them at checkout, and clear customs and pay them on your behalf. Please read the full Terms — the sections on our role (§3), payment (§7), shipping and customs (§8), and refunds (§10) matter most.

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and KOSURAN Inc., a company incorporated under the laws of the Republic of Korea ("KOSURAN," "we," "us," or "our"), governing your access to and use of the KOSURAN website, mobile or web applications, and related services (together, the "Service"), available at kosuran.com.

By creating an account, placing an order, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. About KOSURAN and the nature of the Service

KOSURAN operates a cross-border buying-agent (proxy-purchase) and package-consolidation service that helps customers outside Korea obtain products that are otherwise difficult to buy from abroad — for example because a Korean seller does not accept foreign payment cards, requires Korean identity verification, ships only within Korea, or charges shipping that is uneconomical for small parcels.

We curate a catalog of products offered by third-party Korean sellers and also accept requests to purchase eligible products by URL. When you place an order, we purchase the products from the relevant Korean seller(s) on your behalf, receive them at our warehouse in Korea, consolidate them, and arrange international shipment to you. We are not the seller, manufacturer, or importer of the products. See §3.

2. Definitions

"Product" — an item offered in our catalog or requested by you that we purchase on your behalf.
"Seller" — a third-party merchant in Korea from whom we purchase a Product on your behalf.
"Order" — your instruction and authorization to us, placed through the Service, to purchase one or more Products on your behalf and arrange their consolidation and international shipment.
"Service Fee" — the fee we charge for acting as your buying agent, as described in §7 and shown at checkout.
"Store Credit" — a customer-service refund and goodwill balance issued to your account, as described in §11.
"Import Charges" — customs duties, import taxes (including VAT/GST/consumption/use taxes), and any brokerage, handling, or clearance fees assessed by the destination country or its carriers.

3. Our role — the buying-agent model (please read)

You are the buyer. We act as your agent. By placing an Order, you appoint and authorize KOSURAN to purchase the specified Products from the relevant Seller(s) on your behalf, in your interest, using funds you have paid to us for that purpose, and to arrange their consolidation and international carriage to you.

This means, among other things:

We are not the seller or manufacturer of the Products. Title to a Product passes to you at the time we purchase it from the Seller on your behalf. Any warranty, guarantee, or product-liability obligation attaching to a Product is that of the Seller or manufacturer, not KOSURAN, except for the sourcing commitment and remedies we expressly provide in these Terms (see §9 and §10).
The Products are imported for you, and you are responsible for import compliance. Because the Products are purchased for you and imported to you, you are treated as the importer and are responsible for compliance with the import laws of your country. We calculate, charge, and pay the applicable import duties and taxes on your behalf, as described in §7.2(e) and §8.3.
Our obligation is to perform the agency service with reasonable care — to purchase the Products you ordered from a reputable source, to consolidate and dispatch them, and to provide the customer service and remedies described in these Terms.

Our characterization as a buying agent is fundamental to these Terms and is the basis for the pricing (§7), customs (§8), inspection (§9), and refund (§10) provisions. Nothing in this section limits any right you have that cannot be waived under mandatory law in your country of residence.

4. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence (whichever is greater), and able to form a binding contract, to use the Service or place an Order. The Service is intended for personal, non-commercial use. You may not use the Service for resale or in commercial quantities without our prior written agreement, and we may cancel Orders that appear intended for resale.

5. Accounts

To use most features you must create an account. You agree to provide accurate information, to keep your credentials confidential, and to be responsible for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or close accounts that violate these Terms or that we reasonably believe are used for fraud or abuse.

6. How Orders work

6.1 Catalog and product information. Product listings, images, descriptions, and prices are curated from third-party Sellers and may be incomplete, translated by automated means, or out of date. We do not guarantee that any listing is error-free or that a Product will be available. Where a listing links out to a Seller's site, that site is not under our control (see §16).

6.2 Placing an Order is an instruction to purchase. When you submit and pay for an Order, you authorize us to purchase the listed Products on your behalf. An Order does not form a binding purchase until we accept it; we may decline or cancel an Order (in whole or part) — for example if a Product is unavailable, mispriced, restricted (§12), or if we suspect fraud or resale — and we will refund any amount paid for a declined or cancelled item in accordance with §10.

6.3 Availability and substitution. Products are purchased on demand and are subject to Seller availability. We do not substitute a different Product without your instruction. If a Product becomes unavailable after you order, §10.2 applies.

6.4 No opening of sealed items. We inspect only the exterior of packaging (see §9). We do not open, unseal, or test Products, because for collectible items an unopened, sealed condition is part of the item's value.

7. Pricing, fees, and payment

7.1 Currency. All prices, fees, and charges are quoted and billed in U.S. Dollars (USD), for all customers regardless of location. Where a Product's local price in Korean Won (KRW) is shown, it is displayed for reference only on the product detail page.

7.2 What you pay. The total shown at checkout — which you should review before paying — is composed of the following, presented transparently:

(a) Product price — the Seller's price, passed through to you (converted from KRW to USD). We do not add a margin to the Product price itself.
(b) Service Fee — our fee for acting as your buying agent, charged on a per-Seller basis for each Seller/store included in your Order. The current amount is shown at checkout.
(c) Domestic shipping — the Seller's actual charge to ship the Product to our warehouse in Korea, passed through at cost.
(d) International shipping — the cost to ship your consolidated parcel from Korea to your destination, based on the carrier's rates for the weight, dimensions, and destination of your parcel.
(e) Import duties and taxes — the customs duties and import taxes for your destination country. We calculate these according to your destination country's customs rules and rates, charge them at checkout, and — as part of the Service — clear customs and pay these amounts to the relevant authorities or carriers on your behalf.

The exact amount of each component is calculated and displayed at checkout before you pay. By paying, you agree to the total shown.

7.3 Payment processing. Payments are processed by our third-party payment provider (currently Stripe; we may add or change providers, such as Airwallex). We do not store your full card number. Your use of the payment provider may be subject to its own terms. You represent that you are authorized to use the payment method you provide.

7.4 Estimates and adjustments. Amounts for international shipping and Import Charges may be estimated at checkout because final weight, dimensions, carrier rates, or customs assessments are determined later. Where the final amount differs materially, we may (i) charge or refund the difference, or (ii) contact you before dispatch. You remain responsible for any additional Import Charges assessed at the border (see §8.3).

7.5 Pricing errors. If a Product or fee is listed at an incorrect price due to an error, we may cancel the affected Order or item and refund you, even after an Order is placed.

7.6 Currency and bank charges. Your card issuer or bank may apply its own foreign-transaction or conversion fees, which are outside our control.

8. Shipping, delivery, and customs

8.1 Consolidation and dispatch. Products are received at our warehouse in Korea, consolidated, and shipped together to reduce cost. Consolidated shipping is provided as a standard feature of the Service.

8.2 Delivery estimates. Any delivery time shown is an estimate, not a guarantee. Purchasing lead times (from the Seller), consolidation, carrier transit, and customs clearance all affect timing and are partly outside our control.

8.3 Import duties and taxes — calculated, charged, and paid on your behalf. Import duties and taxes for your destination are charged to you as a line item at checkout (§7.2(e)). We calculate them according to your destination country's customs rules and rates, and, as part of the Service, we clear customs and pay these amounts to the relevant authorities or carriers on your behalf. Because the final amount depends on the destination's customs assessment, our charge is an estimate: if the amount actually assessed is lower, we return the difference (as Store Credit or to your payment method); if it is higher, we may bill the difference or absorb it at our discretion. You remain responsible for ensuring that the Products you order may lawfully be imported into your country.

8.4 Customs delays, inspection, seizure, and refused delivery. Customs authorities may inspect, delay, hold, tax, or seize shipments. Delay, damage, additional charges, or loss caused by customs action, by an incorrect or incomplete address you provided, or by your refusal to accept delivery, are not the responsibility of KOSURAN and are not covered by §10.

8.5 Risk and title. Title to a Product passes to you upon our purchase of it on your behalf (§3). We arrange international carriage as your agent. If a shipment is lost or damaged in transit, §10.3–§10.4 and our assistance with carrier claims apply.

8.6 Addresses. You are responsible for providing a complete and accurate delivery address. We are not responsible for delivery to an incorrect address you provided, and re-shipping or re-processing may incur additional charges.

9. Inspection policy

We inspect the exterior of packaging only — to check for the wrong item having been sent and for visible packaging damage. We do not open, unseal, or inspect the contents of Products. For many collectible items an unopened, sealed condition is essential to their value, and opening them would diminish that value.

The authenticity and quality of Products are assured by our sourcing — we purchase only from official or otherwise reputable, verified Sellers — and not by opening or testing items. Issues that could only be discovered by opening a sealed item are not attributable to KOSURAN and are subject to the Seller's or manufacturer's warranty, if any.

10. Cancellations, returns, and refunds

Please read carefully. You agree to this refund policy at checkout.

This section is also published as a standalone Refund & Cancellation Policy, which is presented to you at checkout. Both are part of these Terms and are intended to be read consistently; in the event of any conflict, these Terms prevail.

10.1 Change of mind — cancellation before we buy. Because we purchase Products to your Order as your agent, our treatment of a change of mind depends on whether we have begun buying the item. Before we begin purchasing an item, you may cancel it for a full refund — nothing has been bought yet. You can tell whether an item is still cancellable from its status in your order details; once we start buying it, the status moves on and it can no longer be cancelled. Once we have begun purchasing, a change of mind is no longer refundable: the item is bought on your behalf, the purchase is final with the Seller, and cross-border shipping cannot be economically reversed, so we do not accept cancellations, returns, exchanges, or refunds because you changed your mind, no longer want the item, chose the wrong option or quantity, or found it cheaper elsewhere. All sales are otherwise final except as expressly set out below. Nothing in this section limits any statutory right you may have that cannot be waived under mandatory law in your country of residence.

10.2 Item unavailable / out of stock. If a Product becomes unavailable after you order, we will cancel that item and notify you. So that you have the opportunity to substitute or add a replacement item, the refund for a cancelled item is processed together upon final dispatch of your Order (or sooner if the entire Order is cancelled, or at our discretion). Unavailable items are refunded in full, including the Product price and any charges attributable solely to that item.

10.3 Problem with your item (defective, wrong item, or damaged). If a Product arrives defective, is the wrong item, or is damaged, report it to us within 7 days of delivery with photographs. For cases we verify, we offer, at your choice:

(a) Store Credit — immediate 100% refund of the item's value to your KOSURAN Store Credit (see §11); or
(b) Original payment method — 100% refund, issued after you return the item to our warehouse in Korea and we confirm the issue. Return shipping is at your own cost, unless the error was ours (for example, the wrong item was sent), in which case we cover it.

Because return shipping and time favor option (a), most customers choose Store Credit.

10.4 Lost in transit. If a shipment does not arrive within 30 days of the carrier's expected delivery or last tracking update, contact us. We will investigate with the carrier and, for verified non-delivery not caused by you (e.g., an incorrect address you provided or refused delivery), we will re-ship the affected items or refund you.

10.5 What is not covered. Not covered by §10.3–§10.4: issues discoverable only by opening a sealed item (§9); minor variations such as color rendering or manufacturer packaging revisions, which are not defects; and damage, delay, additional charges, or loss caused by customs action, your incorrect address, or refused delivery (§8.4).

10.6 How refunds are issued. Store Credit is issued promptly upon verification. Refunds to the original payment method are issued after we receive and verify the returned item and may take 5–10 business days to appear, depending on your payment provider. The Service Fee for a successfully completed purchase is non-refundable except where the item itself is refunded under §10.2–§10.4.

11. Store Credit

Store Credit is a balance, denominated in USD, that we may issue to your account — for example as a refund, a promotional or event credit, a referral or other reward, or a goodwill gesture — and that you can apply toward future Orders. Store Credit:

is issued at our discretion, and the ways it can be earned and used may change over time and will be described at the relevant time;
is non-transferable and is not redeemable for cash except where required by law;
may be subject to an expiration period — where an expiration date applies, it will be shown when the Store Credit is issued or in your account, subject to applicable law; and
may be adjusted, withheld, or revoked where obtained through error, fraud, or abuse, or where an underlying Order is reversed or charged back.

12. Authenticity, and prohibited or restricted items

12.1 Authentic, official products only. We source only authentic, official products. We do not handle counterfeit goods, bootlegs, unauthorized fan-made or secondary-creation goods, or scanned or pirated media. We position the Service as an authorized-goods buying agent and do not claim to be an official store of, or to be endorsed by, any brand, artist, or rights holder.

12.2 Items we cannot purchase or ship. Certain items cannot be purchased or shipped due to carrier rules, customs restrictions, or safety — including, without limitation: perishable, chilled, or frozen foods; meat-based products; alcohol and tobacco; certain cosmetics, over-the-counter drugs, and health products; hazardous materials, batteries, and aerosols beyond carrier limits; fragile liquids in glass; and any item restricted or prohibited by the destination country. We may decline or cancel such items and will refund them under §10.

12.3 Our discretion. We may refuse or cancel any Order or item at our discretion, including where we receive a valid rights-holder request (§14), where import appears unlawful, or where fraud, resale, or other risk is suspected.

13. Group Orders

The Service may support group orders organized by third-party organizers ("Organizers"). When you participate in a group order, KOSURAN acts as the purchasing, consolidation, international-shipping, and settlement party under these Terms; the Organizer is responsible only for promotion, participant coordination, and — where consolidated delivery is used — final local redistribution. Additional group-order terms presented to you at the time of participation apply. Where a delivery-guarantee or escrow feature is offered, its specific terms will be presented at that time and form part of your agreement for that group order.

14. Intellectual property

14.1 Product images and third-party rights. Product images are simple product photographs sourced from Sellers or captured by us to identify genuine Products; where applicable, character and celebrity likenesses are excluded. Third-party names, logos, and trademarks belong to their owners; our use identifies genuine Products and does not imply endorsement or official affiliation. We respect rights holders and will promptly remove content upon a valid request sent to support@kosuran.com.

14.2 Our content. The Service — including its design, text, graphics, catalog compilation, and software — and the "KOSURAN" name and logos are owned by or licensed to us and are protected by law. We grant you a limited, personal, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, scrape, reproduce, or create derivative works from the Service except as permitted by law.

14.3 Your content. If you submit content (e.g., reviews, messages, photos for a claim), you grant us a non-exclusive, worldwide, royalty-free license to use it to operate and improve the Service, and you confirm you have the rights to do so.

15. Acceptable use

You agree not to: use the Service unlawfully or for resale (without agreement); provide false information; infringe others' rights; upload malicious code; scrape, or access the Service by automated means beyond ordinary use; attempt to circumvent security; resell, or misrepresent, our Service; or use the Service to import prohibited items or evade Import Charges.

16. Third-party sellers, sites, and services

The Service links to and interacts with third-party Sellers, sites, carriers, and payment providers. We do not control and are not responsible for third-party sites, their content, availability, terms, or practices. Your dealings with a third party are between you and that party, except to the extent we act as your buying agent as described in these Terms.

17. Disclaimers

Except as expressly stated in these Terms, the Service and all Products are provided "as is" and "as available," and we disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We are a buying agent and consolidator, not the manufacturer or original seller; except for our sourcing commitment (§12.1) and the remedies in §10, we make no warranty regarding Products, and any product warranty is the manufacturer's or Seller's. We do not warrant that catalog information is accurate, that Products will be available, that delivery times will be met, or that any item will be admitted through customs.

18. Limitation of liability

To the maximum extent permitted by law:

KOSURAN will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill; and
KOSURAN's total aggregate liability for any claim arising out of or relating to the Service or an Order will not exceed the total amount you paid to KOSURAN for the Order giving rise to the claim.

We are not liable for customs decisions, carrier acts or delays, Seller acts, or events beyond our reasonable control (§21). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including, where applicable, for death or personal injury caused by negligence, fraud, or willful misconduct).

19. Indemnification

You agree to indemnify and hold harmless KOSURAN and its officers, employees, and agents from any claim, loss, or expense (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law (including import laws), or your misuse of the Service.

20. Suspension and termination

We may suspend or terminate your access to the Service, or cancel Orders, if you breach these Terms, if required by law, or to protect the Service or others. You may stop using the Service at any time. Provisions that by their nature should survive (including §3, §10, §11, §14, §17–§19, §22, and §23) survive termination.

21. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including customs actions, carrier disruptions, natural disasters, labor actions, war, epidemic, government action, or failures of third-party providers.

22. Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Republic of Korea, without regard to its conflict-of-laws rules. The Seoul Central District Court (서울중앙지방법원) shall have exclusive jurisdiction over any such dispute. This does not deprive you of the protection of mandatory consumer-protection provisions of the law of your country of residence that cannot be derogated from by agreement.

Informal resolution first. Before commencing formal proceedings, please contact us at support@kosuran.com so we can try to resolve the matter; we will make reasonable efforts to resolve disputes within 30 days.

23. Changes to these Terms and the Service

We may modify the Service or these Terms. If we make material changes to these Terms, we will provide notice (e.g., by posting the updated Terms with a new "Last updated" date and, where appropriate, by email). Changes are effective when posted unless stated otherwise. Your continued use after changes take effect constitutes acceptance. Changes do not apply retroactively to Orders already placed.

24. Miscellaneous

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and KOSURAN regarding the Service and supersede prior agreements on that subject.
Severability. If any provision is unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
No agency (other than as stated). Except for our role as your buying agent as described in §3, nothing creates a partnership, joint venture, or employment relationship between us.
Language. These Terms are written in English, which is the authoritative and governing version. Any translation (including Japanese) is provided for convenience only; in the event of any conflict, the English version prevails.

25. Contact

KOSURAN Inc. — a company incorporated under the laws of the Republic of Korea, operating the "KOSURAN" service.

Customer support: support@kosuran.com
Website: kosuran.com
Ships from: Seoul, Republic of Korea

These Terms are provided in good faith and reflect KOSURAN's operating policies. They are not legal advice. KOSURAN should have these Terms reviewed by qualified counsel in the Republic of Korea and in its principal markets (United States and Japan) before launch.